It’s all in the details…
If you are like me, you’ve noticed that there are many service failures in our travels these days. On line, during phone interactions and during our shopping experiences it feels like great service is harder to come by. As the pace of life increases, especially in the northeast US, attention to detail is diminished. We tend to move horizontally and superficially through time. Maybe it’s the attitude that quantity replaces quality? If we do a lot of work we rationalize that